Privacy Policy
1. Introduction
Orient Racking Systems respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for a quotation, consultation, or installation service.
By using our Site or submitting your details to us, you agree to this Policy.
2. Information We Collect
You provide directly: name, email, phone number, company name, and project/message details submitted via our “Get a Free Consultation” form or by phone/email.
Collected automatically: IP address, browser/device type, and pages visited, via cookies and similar technologies.
3. How We Use It
We use your information to respond to inquiries, prepare quotations, schedule site visits, deliver and install racking systems, provide after-sales support, and improve our Site and services. We do not sell or rent your data to third parties.
4. Legal Basis
Where the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) applies, we rely on your consent, contractual necessity, legitimate business interest, or legal obligation to process your data.
5. Sharing Your Information
We may share data with service providers (hosting, email, analytics), subcontractors involved in fabrication/delivery/installation, or authorities where required by UAE law — always limited to what’s necessary and under confidentiality obligations.
6. Data Retention & Security
We keep personal data only as long as needed for your project, warranty period, or legal/accounting requirements, then delete or anonymize it. We use reasonable technical and organizational measures to protect your data, though no online transmission is 100% secure.
7. Your Rights
Subject to applicable UAE law, you may request to access, correct, or delete your data, object to certain processing, withdraw consent, or lodge a complaint with the relevant authority. Contact us using the details below to exercise these rights.
8. Cookies
Our Site uses cookies to improve functionality and understand visitor behavior. See our separate Cookie Policy for details.
9. Other
Our Services are intended for business use, not directed at children under 18. Our Site may link to third-party sites (e.g., social media) with their own privacy practices, which we’re not responsible for.
10. Changes to This Policy
We may update this Policy periodically; the “Last Updated” date will reflect any changes.
11. Contact Us
Phone: +971 04 3205324 / +971 055 4321163
Email: [Insert permanent business email address]
Address: Dubai, United Arab Emirates